Licensed users exceeded

Problem

You receive the following error message while using iMIS:

"Number of licensed users exceeded. Please try again later."

Solution

This error is caused by an extraneous entry in the iMIS UserProcess table. If the number of users actually logged in does not exceed your named license counts, use the following steps to correct the problem:

1.  Have everyone log out of iMIS.

2.  Use your SQL Server management environment to perform one of the following fixes:

□    Delete all rows from the UserProcess table.

□    Truncate the UserProcess table